Research paper on communication barriers
Some of these problems include. The smooth operation of any business undertaking lies largely on its efficiency in the circulation of information with and outside the organization and the presences of barriers in this circulation could be very disastrous therefore the researcher is going to. To determine communication problems create improper coordination of the organizational functions. To determine it the desired organizational goals achieved through this communication channels. To find out if good business opportunities be lost by an organization through communication ineffectiveness.
It is through communication that understanding information, motivation cooperation and job satisfaction necessary for groups efforts is being provided. Better communication get better job performance and more work satisfaction. In MB-ANAMMCO the challenges posed ineffective communication in the part of the management and the staff nearly grounded the multi-national promising enterprise that has supplied succor to teeming population made up of Nigerian and expertise so it is believed that the analysis of data, findings and solutions proffered in this write-up will be beneficial to.
Managers of other companies in the course of improving their knowledge will find this write-up useful in that they will not want to fall into the same unfortunate situation before implementing the solution proffered in this study. Although already dealt with by many authors, it is believed that this is yet another contribution to such existing materials. Also students and other researchers who may want to carry out a project of this nature will use this as a reference point. The object of this research work is to fine out the effect of communication barriers on organizational success.
However, this study will go a little further to discuss communication in some details. Does communication problems create improper coordination of organizations. Are desired organizational goals achieved through this communication channels. Can good business opportunities be lost be an organization through communication ineffectiveness.
Furthermore, it is the passing on of idea, information, order, including the acceptance and understanding of such by the recipients. It is also the force of one object hitting another. You are allowed to use the original model papers you will receive in the following ways:. As a source for additional understanding of the subject. As a source for ideas for you own research if properly referenced.
Direct citing if referenced properly. Thank you so much for your respect to the authors copyright. For more project materials. Log on to www. Or call. Get This Work.
Barriers to Effective Communication Essay Sample free essay sample - New York Essays
Communication integrates organizational functions Poor communication could lead to industrial unrest Improper functioning of communication in an organization could be caused by delay in information circulation, misinterpretation of message, improper circulation by the messengers and non posting of information on the notice board. Communication barriers exist in ANAMMCO Communication system is ineffective in ANAMMCO Effective commujnication can enhance and sustain good human business relations Organizational productivity could be adversely affected when communication is full of barriers Good business opportunities could be lost through communication ineffectiveness The productivity of ANAMMCO is high because there is no immediate substitute Ineffective communication is a major contributor to loss of viable business opportunities.
Some of these problems include Lack of proper channel of communication in the organization.
This can explain why there still exist, situation where minor problems which could be sorted out by discussion and understanding between the workers and the management escalate into major problems which causes some set back in the company. The management is not willing to share information with employees.
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As a result workers normally get information from the grapevine which usually lead to unfavorable actions in the company MB — ANAMMCO is a multi-national company that carries information from different parts of the federation and outside the country too. The information is so much that the channels cannot handle all the messages that are been sent.
Sometimes the telephone lines cannot get through of all the lines are in use at the same time. This information overload occurs when ,ore message are transmitted than the human receiver can handle, this leads to reduced efficiency Since the company does not fully consider communication as a very important aspect of the organization and therefore allows communication gaps to exist between it and the workers the productivity level of the company will suffer.
The smooth operation of any business undertaking lies largely on its efficiency in the circulation of information with and outside the organization and the presences of barriers in this circulation could be very disastrous therefore the researcher is going to i. To determine communication problems create improper coordination of the organizational functions ii.
To determine it the desired organizational goals achieved through this communication channels iv. Individually and collectively, these various types of communications barriers are referred to as pain points. Waiting for information, unwanted communications, inefficient coordination, barriers to collaboration, and customer complaints were the five most expensive pain points for both groups.
In the study, SMB respondents were asked to tell us about their experience and that of their col-leagues with each of the top five communications pain points. The respondents also stated that they spend, on average, a total of Further, they spend an average of 3. The average delay is 3. This is a considerable amount of time to spend before making progress on a par-ticular task, which could negatively affect critical business processes.
Unwanted Communications Unwanted communications, including low-priority calls and voicemail, is the pain point most frequently experienced by the survey group. These interruptions create distractions and disrupt workflow, leading to lower productivity and missed deadlines. The negative impact on critical business processes, new revenue, and customer satisfaction becomes painfully apparent. This was calculated by factoring the time spent dealing with each pain point with the compensation rate for knowledge workers in each of the countries and verticals surveyed.
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Addressing Communications Inefficiencies is a High Priority for SMBs Survey respondents were asked about the priority for their companies to have improved communication solutions that would address each of the pain points. Figure 3 illustrates that even in countries where the time spent per week addressing these pain points and the resultant cost of the status quo are relatively low, the priority for a solution is high.
For example, SMBs in Russia and Brazil reported spending the least amount of time addressing these pain points and have the lowest cost of the status quo. The priority to address these pain points, however, is reported at or above the global average. Time spent per week addressing communications issues varies by vertical from about 14 hours in Finance to almost 20 hours in Healthcare and Manufacturing. This variation can be attributed, in part, to the fact that certain verticals are characterized by highly transactional businesses.
The transactional nature of a businesses drives up the frequency and severity of communications needs. Conversely, Finance and Professional Business Services report lower than average frequency and severity of pain points, as they are better characterized by a lower volume of higher-value transactions.
As the number of employees in an SMB increases, the company is more likely to assign a greater priority to resolving communications inefficiencies. There is a clear inflection point at 20 employees. This correlation stands to reason as the utility of communications solutions increases exponentially with the number of users in the network. Evolving Business Environment Driving Mobility The business environment in the information age continues to evolve. As this evolution occurs, businesses:. Small to medium-sized businesses are not insulated from these business realities.
As a result, SMB employees are expected to be accessible whether they are at their desks at work, working around the office, in a meeting, on the road, or working from home. These mobile workers are road warriors. In reviewing the survey results aggregated by country, two key clusters emerge.
It appears that the underlying state of economic and infrastructure development of a country has a significant impact on the necessity and ability to enable a mobile workforce. Thus, the developed economies in Western Europe and US exhibit higher levels of mobility relative to the emerging economies of Brazil and Russia. In this way, India behaves more like the developed nations.
Typically, this relationship holds within individual countries as well, with road warriors and office roamers being more prevalent than home workers. With few exceptions, even in countries where the percentage of company-wide mobile workers of a particular type is low, SMBs placed a high or very high priority on improved communications for those mobile workers. Fragmented and Varied Technologies Limit Communications Efficiency SMBs are increasingly using communications technologies to improve productivity as well as to innovate.
Further, they seek to leverage solutions that enable mobile working. We asked SMBs to tell us the types of communications technologies that they currently utilize in their businesses. We found that:. Additionally, SMBs utilize the internet to accomplish various tasks. Of the tasks we asked about, instant messaging, video conferencing, and fax services were the most prevalent.
Given all of the technologies deployed by SMBs, one would expect that communication and collaboration would be very efficient. However, as shown in this study, significant inefficiencies persist. It is true that these technologies have improved the communications capabilities of these organizations.
However, the proliferation of varied and fragmented communications technologies has created the need for users to contend with multiple devices, tools, and applications. Therefore, rather than improving the efficiencies in communication and collaboration, these fragmented communications solutions have become a barrier to effective communications and collaboration. The need for a unified communications solution is apparent. In general, familiarity with unified communications increased with company size.
Respondents from the developed economies cited higher levels of familiarity with unified communications. By contrast, respondents from the Finance vertical averaged the highest levels of unfamiliarity with unified communications. Not surprisingly, respondents with job functions related to technology reported higher levels of familiarity with unified communications. Of those Cisco, Microsoft, and Siemens were the most frequently top of mind. Within the developed economies, global providers are most frequently top of mind.
However, in the emerging economies of India, Russia, and Brazil, regional players are more frequently top of mind. Respondents were also asked if their companies currently utilize a unified communications product. There is a clear correlation between employee size and current utilization of UC.
Further, there is a significant jump in use of unified communications products by SMBs with more than 20 employees and, again, for SMBs with more than employees.
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By country, significant variation exists in the use of UC products today. There is a clear divide between the emerging economies of India, Russia, and Brazil and the more mature US and European economies.
SMBs recognize the utility of unified communication products and are fairly familiar with the technology and current providers.